Why is my IPTV EPG not working?

A playlist tells the player which channels exist. An XMLTV link tells it what is on now and next. Most players keep the two in different settings screens, so it is entirely normal to have channels and no guide.

• Look in the player's EPG, guide or XMLTV settings — not the playlist screen.
• Paste the guide address we sent in the welcome email.
• Save, then force a guide refresh rather than waiting for the next automatic one.

If programmes appear but everything sits an hour or two out, the feed is fine and the clock is not. Set the time zone in the device settings, then in the player, in that order — a player that reads the device clock will fix itself once the device is right.

1. 1Refresh the EPG from the player's settings and give it up to ten minutes on a large list.
2. 2If nothing arrives, close the app fully — not just back to the home screen — and reopen it.
3. 3If it is still empty, clear the app cache, or reinstall the player as a last step.

Guide links sometimes expire or move. Send support the device you are using and a screenshot of what the guide screen says, and we will send a current address.

On very old televisions and 1GB boxes, the guide can fail simply because there is not enough memory to hold a week of listings. A lighter player, or a guide limited to now and next, fixes it.